The CX Fanatics Podcast provides insights, interviews and inspiration to the DTC industry.
Weekly episodes focused on Customer Experience as the speedway to doubling direct-to-consumer profits, maximizing retention, and skyrocketing referrals through strategic customer experience.
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Featured Episode
172 – Why Every Business Needs A Subscription Model
172. Why Every Business Needs A Subscription ModelIn this week's episode discover why every...
172 – Why Every Business Needs A Subscription Model
172. Why Every Business Needs A Subscription ModelIn this week's episode discover why every product and service business MUST have a subscription model to increase revenue and profit. Plus learn:✅ The number one benefit of subscription models✅ Hidden perks of having...
170 How To Improve Customer Experience During The Sale Part 2 of 3
170 How To Improve Customer Experience During The Sale Part 2 of 3In this week's episode discover how to amplify your customer experience with new customers to increase loyalty, end the sales grind, and great raving fans. Plus learn: ✅ The number one thing you need to...
168 Customer service vs customer experience
Episode 168: Customer Service vs Customer Experience: How to Up Your CX GameIn this week's episode discover the difference between customer experience and customer service. Plus learn: ✅ The biggest mistakes businesses are making when it comes to customer experience✅...
166 Three ways to increase wine club profits (without tours)
Episode 166: 3 Ways To Increase Wine Club Profits (without tours)Today's episode dives into three specific things wine clubs can do to increase profits (not just revenue). Don't have a wine club? Don't tune out just yet. These three tips can be applied to nearly...
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171 Improving Customer Experience After The Sale Part 3 of 3
171. Improving Customer Experience After The Sale Part 3 of 3In this week's episode discover Discover how to turn new customers into brand fanatics in your direct-to-consumer business & eliminate endlessly selling to new clients. Plus learn:✅ Which companies you...
169 Why Customer Experience Creates More Customers Before They Buy (part 1 of 3)
169 Why Customer Experience Creates More Customers Before They Buy (part 1 of 3)In this week's episode discover how using customer experience with visitors who aren't yet customers will increase your conversions and sales. Plus learn: ✅ The biggest marketing mistake...
167 – Why Wine clubs Will save the wine (and why your business needs a subscription model too)
Episode 167: Why Wine Clubs Will Save the Wine Industry (and why your business needs a subscription model too)This week on the CX Fanatics podcast, uncover why wine clubs will save the wine industry. That's a pretty bold prediction, I know. But hear me out. The wine...
Introducing the CX Fanatics Podcast
Episode 165: Introducing The CX (Customer Experience Podcast)Get ready for a whole new angle on customer experience, marketing, and doubling your direct-to-consumer profits. This episode dives into: Why market changes prompted a new direction, name, and content for...
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